Refunds & Cancellations

Effective Date: 16.06.2025

At Spotted (AAR Tech Ventures Private Limited) ("Spotted", "we", "our", or "us"), we aim to provide a seamless and rewarding experience.

This Cancellation & Refunds Policy outlines the terms under which users and merchants may seek refunds, cancellations, and transaction reversals on the Spotted platform.

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1. Payment Finality

All UPI transactions completed via the Spotted platform are instant, final, and irrevocable once confirmed by the UPI network.

Spotted does not have the ability to cancel or reverse payments initiated and completed by the user through their chosen UPI app.

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2. User-Initiated Refunds

Refunds can be requested under the following conditions:
Duplicate payment to the same merchant.
Incorrect amount paid (where merchant has acknowledged the overpayment).
Service or order not fulfilled by the merchant.
To initiate a refund:
Contact the merchant directly using contact details shown on your transaction receipt. If unresolved, escalate the issue via the Spotted app support section with proof of transaction. Spotted may intervene only to facilitate merchant communication and does not process or authorize UPI refunds directly.

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3. Cashback Reversals

Cashback granted by Spotted may be revoked or reversed under the following scenarios:If the UPI transaction is subsequently refunded or reversed.
If the user deletes or edits the associated Spotted Post.
If fraudulent activity or manipulation is detected.
Users consent to automatic reversal of cashback under these conditions without prior approval.

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4. Merchant Cancellations & Disputes

Merchants are required to process refunds in accordance with applicable laws and industry best practices.
Refunds must be:
Processed within 5 business days of an approved request.
Reflected back to the source UPI account or original mode of payment.
Merchants failing to process valid refunds may be subject to deactivation and platform-level penalties.

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5. Failed or Delayed Transactions

If your UPI payment fails but your bank account is debited, the amount is typically auto-reversed by your bank within T+1 to T+3 business days.
Spotted does not hold these funds and cannot expedite reversal. Please contact your issuing bank or UPI app support.

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6. Refund Method and Timeline

Valid refunds will be processed directly to the original payment method (e.g., UPI VPA). Timelines depend on the underlying banking partners which is 7-15 days as per the provider. Spotted is not responsible for delays caused by external financial institutions which are governed by the RBI.

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7. Support and Escalation

For unresolved refund issues or cancellations, users may escalate by writing to:AAR Tech Ventures Pvt. Ltd.

Email: support@tryspotted.com

By using the Spotted Platform, you acknowledge and agree to abide by this Cancellation & Refunds Policy.

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HOW IT WORKSPRIVACYPRICINGFAQGoogle PlayApple Store

App subscriptions : 16th July 2026

Refunds & 
Cancellations

Refunds and cancellations for Spotted AI Photographer subscriptions.

01

Payment Finality

Subscriptions purchased in the iOS app are billed by Apple & Subscriptions purchased in the Android app are billed by Google Play.

02

Store Refunds

For Apple purchases, request refunds through Apple. For Google Play purchases, request refunds through Google Play. Spotted can help troubleshoot but cannot guarantee store refunds.

    03

    Cancellation

    You can cancel anytime. Cancellation stops future renewal. You keep access until the end of the current billing period unless the store refunds or cancels earlier.

    • Cancellation does not automatically convert unused credits into cash.
    • Access may end earlier if Apple or Google Play refunds or cancels the purchase.
    • Manage cancellations through the same store account used for purchase.

    Spotted support can help identify the purchase platform if you are unsure where the subscription was purchased.

    04

    Credits After Cancellation

    Unused monthly credits may remain available until the paid period ends. Credits do not convert to cash.

    • Credits are subscription benefits and are not a stored cash balance.
    • Credits may expire or stop renewing when the subscription period ends.

    If a store refund is issued, related subscription access or credits may be removed.

    05

    Failed Payment

    If payment fails, Apple or Google may retry or pause access according to their billing rules.

    Spotted does not control Apple or Google billing retries, payment authorisation, or failed-payment timing.

    06

    Refund Timeline

    Refund timing depends on Apple or Google Play and the user's payment method.

    Once a refund is approved by the relevant store, the timing of the money reaching the user is handled by that store and payment provider.

    07

    Support

    For help: support@tryspotted.com. We can help identify the purchase platform and guide users to the correct refund route.

    Support: support@tryspotted.com

    Email: support@tryspotted.com

    By using Spotted, you acknowledge that Apple and Google Play may control billing, cancellation, and refund handling for subscriptions purchased through their stores.

    End of document · App Store and Google Play subscriptions