Refunds & 
Cancellations

01

Payment Finality

Subscriptions purchased in the iOS app are billed by Apple & Subscriptions purchased in the Android app are billed by Google Play.

02

Store Refunds

For Apple purchases, request refunds through Apple. For Google Play purchases, request refunds through Google Play. Spotted can help troubleshoot but cannot guarantee store refunds.

03

Cancellation

You can cancel anytime. Cancellation stops future renewal. You keep access until the end of the current billing period unless the store refunds or cancels earlier.

• Cancellation does not automatically convert unused credits into cash.
• Access may end earlier if Apple or Google Play refunds or cancels the purchase.
• Manage cancellations through the same store account used for purchase.

Spotted support can help identify the purchase platform if you are unsure where the subscription was purchased.

04

Credits After Cancellation

Unused monthly credits may remain available until the paid period ends. Credits do not convert to cash.

• Credits are subscription benefits and are not a stored cash balance.
• Credits may expire or stop renewing when the subscription period ends.

If a store refund is issued, related subscription access or credits may be removed.

05

Failed Payment

If payment fails, Apple or Google may retry or pause access according to their billing rules.

Spotted does not control Apple or Google billing retries, payment authorisation, or failed-payment timing.

06

Refund Timeline

Refund timing depends on Apple or Google Play and the user's payment method.

Once a refund is approved by the relevant store, the timing of the money reaching the user is handled by that store and payment provider.

07

Support

For help: support@tryspotted.com. We can help identify the purchase platform and guide users to the correct refund route.

By using Spotted, you acknowledge that Apple and Google Play may control billing, cancellation, and refund handling for subscriptions purchased through their stores.